The Central Otago District Council’s perceived failure to deal with ongoing complaints regarding the Clyde Holiday Park and Sports Complex has resulted in an open letter.

However, the council says it has limited responsibility.

In an open letter published on page 8 of today’s The News, Central Otago District Council (CODC) chief executive Sanchia Jacobs addressed the issue which has dragged on for three months.

‘‘I was disappointed to to be notified of a number of complaints in January by some visitors to the holiday park whose stay did not meet their expectations.’’

It was now March and the complainants were still not happy, but Ms Jacobs clarified the council’s position.

‘‘Because CODC owns the camp ground, people have naturally directed complaints to us and expected us to follow them up.

‘‘This is an entirely reasonable expectation, but not necessarily one we can meet.’’

The letter was to explain why, she said.

In it she said the council’s commercial lease with Clyde Holiday Park Limited, a company set up by Gary and Roslyn Ryan in 2019, was granted following an open tender process.

It was a commercial agreement and ‘‘arm’s length’’, Ms Jacobs said. ‘‘[The] council, in its capacity as landlord, is limited to the rights and obligations set out in the lease and is limited to the extent which it can interfere in daily operation matters at the holiday park.’’

The existing arrangement could be debated, but that did not change it, she said.

‘‘The best outcome is when we work with the community and the holiday park to resolve any issues when they come up.’’

A complaints procedure is being set up as a requirement of the lease, and will require council approval.

This is due to what the council calls ‘‘communication issues’’ and follows multiple complaints regarding evictions from the camp and ongoing issues with bookings that were declined.

Campers, sometimes multi›generational, displaced by the actions of the Ryans said they had received letters [from the council acknowledging a complaint] but vowed to keep fighting.

That had meant not just complaints to the council, but also to police.

Sports clubs had also had closed›door meetings with the council to address separate concerns surrounding access to facilities, which were being addressed.